OUR PRIVACY POLICY

Introduction

SynapseUK ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website www.synapseuk.org, use our services, or interact with us in accordance with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and other applicable laws.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using our website or services, you agree to the collection, use, and processing of your personal data as described in this Privacy Policy.

1.  Information We Collect

We may collect and process the following personal data:

a.  Information You Provide to Us

  • Personal Details: Name, address, email, telephone number, and any other information you voluntarily provide via forms, emails, or correspondence.

  • Account Information: When registering for our services, we may collect login details, payment information, and other related details.

b.  Information We Collect Automatically

  • Cookies and Tracking Technologies: When you visit our website, we may collect information about your device, browser type, IP address, location, and browsing behaviour through cookies and other tracking technologies.

c.  Information from Third Parties

  • We may receive personal data about you from third parties, such as business partners, analytics providers, and payment processors.

2.  How We Use Your Information

We use your personal data for the following purposes:

  • To provide and improve our services.

  • To process transactions, including payment information.

  • To personalise your experience on our website.

  • To communicate with you regarding updates, offers, and customer support.

  • To comply with legal obligations and to protect our legitimate interests.

3.  Legal Bases for Processing Your Data

Under the UK GDPR, we process your personal data based on one or more of the following legal grounds:

  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose. It is possible to withdraw your consent to us processing your personal data at any time. Consent in this instance may relate to your acceptance of cookies on our website and the necessary access to personal data that entails, as well as any information such as email addresses, telephone numbers, IP addresses, physical addresses and any other information deemed personal, which may be conveyed to us via business correspondence over email, telephone or through our website. This information when consented to be given is strictly used for business purposes, including but not limited to storage of data in business databases in order to provide our services and accept payments.

  • Contractual Necessity: To fulfil our contractual obligations to you. These include but are not limited to any/all of our business services we promise to provide when engaging in contractual business.

  • Legitimate Interests: Where the processing is necessary for our legitimate business interests, provided your rights and interests are not overridden.

  • Legitimate business interests include storing personal data for tailored advertisement and marketing, provision of our business services, acceptance of payments and business correspondence over any/all media.

  • Legal Obligation: Where we are required to process your personal data by law. This pertains to our legal obligations as an education company, where personal data must be stored for safeguarding reasons, for ease of access in case of disputes, as well as for the provision of necessary contracts and correspondence which pertain to any/all of our business services we provide.

4.  How We Share Your Information

We may share your personal data with the following:

  • Service Providers: Third-party companies that assist in providing our services (e.g., hosting providers, payment processors).

  • Business Partners: For purposes such as co-marketing.

  • Legal Authorities: Where required by law or to protect our legal rights. We will never sell your personal data to third parties.

5.  International Data Transfers

If we transfer your personal data outside the UK, we will ensure it is protected by appropriate safeguards, such as UK standard contractual clauses or an adequacy decision by the UK Government.

6.  Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

7.  Your Rights

Under the UK GDPR, you have the following rights concerning your personal data:

  • Right of Access: You can request access to your personal data.

  • Right to Rectification: You can ask us to correct inaccuracies in your personal data.

  • Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data under certain circumstances.

  • Right to Restriction of Processing: You can ask us to limit the processing of your personal data.

  • Right to Data Portability: You can request a copy of your personal data in a commonly used, machine-readable format.

  • Right to Object: You can object to the processing of your personal data in certain circumstances, including for direct marketing purposes.

To exercise any of these rights, please contact us at admin@synapseuk.org

8.  Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. This includes but is not limited to the storage of data for marketing and advertisement, for business analytics and behaviour tracking, as well as cyber security reasons. Cookies are small text files stored on your device, consent can be given/ withdrawn for these on our website. For detailed information on the cookies we use and your choices regarding cookie settings, please contact us at admin@synapseuk.org

9.  Security of Your Information

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

10.  Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date. Your continued use of our services after such updates constitutes your acceptance of the revised Privacy Policy.

11.  Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or your personal data, please contact us at:

SynapseUK

Email: admin@synapseuk.org

Address: 85 Great Portland Street, London, W1W 7LT

12.  Complaints

If you believe we have not complied with the applicable data protection laws, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK's supervisory authority for data protection issues. More information is available at https://ico.org.uk/.

This Privacy Policy was last updated on 19/10/2024