OUR TERMS AND CONDITIONS
1. Introduction
Welcome to SynapseUK ("we", "us", "our"). These terms and conditions ("Terms") govern your use of our website www.synapseuk.org, and the services provided by SynapseUK (the “Services”). By using our website or Services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or Services.
2. Company Information
SynapseUK is registered in the United Kingdom. Our registered office is at 85 Great Portland Street, London, W1W 7LT, and our company registration number is 15871198.
3. Changes to the Terms
We may revise these Terms at any time by updating this page. Any changes will be effective immediately upon posting. It is your responsibility to review these Terms periodically, and your continued use of the website or Services after any changes constitute your acceptance of the revised Terms.
4. Use of Our Website and Services
a. Eligibility
You must be at least 18 years old or have legal capacity in your jurisdiction to use our Services. By using our website or Services, you confirm that you meet these eligibility requirements.
b. User Responsibilities
You agree to use our website and Services only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website.
You may not misuse the website or Services by knowingly introducing viruses or other harmful material.
You may not attempt to gain unauthorised access to the website, the server, or any connected database.
We reserve the right to suspend or terminate your access to our website and Services if you violate these Terms.
5. Products and Services
a. Descriptions and Availability
All descriptions, prices, and availability of our products and services are subject to change without notice. We make every effort to ensure that information on our website is accurate. However, we do not guarantee that the descriptions, pricing, or other content on the website are error-free, complete, or current.
b. Orders and Payments
When you place an order with us, you agree to provide accurate and complete information. All orders are subject to acceptance, and we reserve the right to cancel or limit any order at our discretion.
Payment must be made in full at the time of purchase. We accept the following payment methods: Debit card/bank transfer.
6. Pricing and VAT
All prices listed on our website are in GBP (£) and are inclusive of VAT unless stated otherwise. If the VAT rate changes between your order date and the delivery date, we will adjust the VAT you pay unless you have already paid in full before the VAT rate change.
7. Delivery
We will make every effort to deliver products within the estimated timescales; however, delays are occasionally inevitable due to unforeseen factors. We shall not be liable for any delay or failure to deliver products within the estimated timescales.
a. Risk and Title
Risk of damage to or loss of the products passes to you upon delivery. Ownership of the products will only pass to you when we receive full payment of all sums due, including delivery charges.
8. Cancellations and Returns
a. Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for most items within 14 days of receipt, without giving any reason. To exercise your right to cancel, you must inform us by providing clear written notice (email or post).
b. Return Policy
If you cancel your order, you must return the goods to us at your own expense, unless otherwise agreed. The goods must be in the same condition in which you received them, unused, and in their original packaging.
We will issue a refund within 14 days of receiving the returned goods or proof of their return, provided they meet the return conditions.
c. Non-Returnable Goods
Certain goods are exempt from being returned, including perishable items, bespoke items, and digital downloads once accessed or downloaded.
9. Intellectual Property
All content, trademarks, and other intellectual property on our website are the property of SynapseUK or our licensors. You are not permitted to reproduce, distribute, or use any content from our website without prior written consent from us.
You may download or print portions of the website for your personal, non-commercial use only.
10. Limitation of Liability
To the fullest extent permitted by law, SynapseUK shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use or inability to use our website or Services.
In no event will our liability for any direct damages exceed the total amount paid by you for the specific product or service that gave rise to the claim.
Nothing in these Terms shall exclude or limit liability for death or personal injury resulting from our negligence or fraud.
11. Third-Party Links
Our website may contain links to third-party websites that are not under our control. We are not responsible for the content, policies, or practices of third-party websites, and accessing them is at your own risk.
12. Privacy Policy
Your personal data is collected and processed in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our website or Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Severability
If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions.
15. Contact Information
If you have any questions about these Terms, please contact us at:
Email: admin@synapseuk.org
Address: 85 Great Portland Street, London, W1W 7LT
This document was last updated on 02/10/2024.